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Elio — Terms of Service

Document version: 1.0 Effective date: 6 June 2026 Last updated: 6 June 2026

These Terms of Service ("Terms") form a legally binding agreement between you and Studio Eyespy LLC, the maker of Elio ("Elio", "we", "us", "our"), based in Seattle, Washington, USA, governing your use of the Elio mobile application and any related services (together, the "Service").

By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you have questions, contact support@eliochef.com.

1. Who can use Elio

2. Your account

3. What Elio does

Elio is an AI-assisted recipe and meal-planning app. It uses generative AI (provided by Google's Gemini API) to suggest recipes based on what's in your pantry, your dietary needs, your appliances, and your preferences. Elio also helps you:

The Service is provided "as is" — see §9 below.

4. AI-generated content

Recipes, meal plans, and other content produced by the AI features ("AI Output") are generated automatically and are intended as suggestions only. Specifically:

4.1 Not professional advice

AI Output is not medical, nutritional, dietary, allergen, or food-safety advice. If you have allergies, intolerances, dietary restrictions, medical conditions, or are pregnant, breastfeeding, feeding a child, or feeding someone who is immunocompromised, you must verify ingredients and preparation steps yourself before relying on any recipe.

4.2 Allergen warning

While Elio asks you about allergies and tries to honour them in suggestions, AI models can make mistakes. Always read the full ingredient list yourself before cooking or eating. We are not liable for missed allergens, cross-contamination, or any reaction.

4.3 Food safety

Cooking times, temperatures, and storage advice in AI Output are suggestions — follow accepted food-safety guidelines (e.g. USDA FoodSafety.gov, UK Food Standards Agency) for handling raw meat, fish, eggs, dairy, and shellfish.

4.4 Special diets and infants

4.5 Accuracy

AI Output may contain errors, omissions, factually incorrect statements, or implausible suggestions. Use your own judgement. Elio does not guarantee that AI Output is accurate, complete, current, suitable, allergen-safe, nutritionally balanced, or fit for any particular purpose.

4.6 Originality

We make no warranty about the originality of AI Output or that it doesn't resemble pre-existing recipes; AI models are trained on large public datasets and similarities can occur. You are free to use AI Output for your personal, non-commercial cooking purposes.

By using the Service you accept that AI Output is generated automatically and that you are responsible for the final decision about what to cook and eat.

5. Subscriptions and free trials

Elio offers a free tier with a limited number of free recipe generations and a paid tier ("Elio Pro") with unlimited generations and additional features.

5.1 Billing

5.2 Auto-renewable subscription disclosure

The following disclosures apply to all Elio Pro subscriptions:

5.3 Free trials

5.4 Refunds and cancellation rights

Refunds are handled by Apple or Google according to their store policies. We cannot issue refunds directly. To request one:

Statutory cancellation rights. UK and EU consumers may have a statutory right to cancel a digital-content/digital-services purchase within 14 days. To honour and clearly waive that right, the subscription-purchase / free-trial flow includes a separate, tappable acknowledgement that:

By proceeding through that flow you provide that express request and acknowledgement.

California and other US state laws that grant a right of refund (e.g. California's "Click to Cancel" law / SB 313) are honoured through the store-level cancellation flow above. Cancellation must be at least as easy as subscribing — the in-app and store flows both meet this standard.

5.5 Price changes

We may change subscription prices. If we do, we will notify you in advance and give you the chance to cancel before the new price takes effect, in line with Apple and Google's policies on price increases.

6. Acceptable use

You agree not to:

We may suspend or terminate accounts that breach these rules. Repeated or serious abuse of the AI generation feature may result in rate limits or termination without refund.

6.1 Responsible disclosure

If you discover a security vulnerability, please report it to support@eliochef.com. Good-faith research that does not access other users' data, that doesn't degrade the Service for others, and that is reported to us before disclosure is exempt from §6's "probe, scan, or test" prohibition.

7. Your content

You retain ownership of any content you create or upload (pantry items, household members, custom recipes, etc.). By using the Service, you grant us a limited, non-exclusive, royalty-free, worldwide licence (lasting only as long as your account exists) to:

This licence ends when you delete the content or close your account, except where we are legally required to retain backups for a short period (see the Privacy Policy).

Content you submit must be content you have the right to submit. You represent and warrant that you own or have all necessary rights, licences, consents, and permissions to grant the licence above and that your content does not infringe any third party's intellectual-property, privacy, or other rights.

8. Our intellectual property

Other than your own content, everything in the Service — the app code, design, "Elio" name and brand, illustrations, and onboarding copy — belongs to us or our licensors. You may not copy, modify, distribute, or create derivative works from it without our written consent.

9. Disclaimers

To the fullest extent allowed by law:

Some US states and other jurisdictions do not allow the exclusion of certain warranties or implied warranties — in those jurisdictions, this section applies to the maximum extent allowed.

10. Limitation of liability

Subject always to §10.1 below:

To the fullest extent allowed by law:

10.1 What this section does NOT limit

Nothing in §10 (or anywhere else in these Terms) excludes or limits any liability that cannot be excluded or limited by applicable law. Without limiting that general saver, §10's exclusions and caps do not apply to:

If a court finds any part of §10 unenforceable, the rest of §10 remains in effect.

11. Indemnity

You agree to reimburse us (and our directors, officers, employees, and agents) for any loss, damage, liability, or reasonable legal fee we incur arising out of or related to:

(a) Content-rights claims (applies to all users, including consumers). Any third-party claim that content you submitted to the Service infringes that third party's intellectual-property, privacy, or other rights — for example, a claim that you uploaded a copyrighted recipe image you did not have the right to upload.

(b) Commercial-use claims (applies only to non-consumer use). Any claim arising out of your use of the Service for commercial purposes in breach of §1 ("personal, non-commercial use") or §6 (Acceptable use) of these Terms.

In all cases, the indemnity above is reduced or eliminated to the extent the loss is caused by our negligence or wrongful act. Branch (b) does not apply to consumers using the Service for personal, household, non-commercial purposes — but Branch (a) does apply to consumers, because the obligation not to upload other people's intellectual property is a baseline obligation that applies regardless of commercial intent.

For the purposes of these Terms, "commercial purposes" means any use other than your personal household meal-planning. Examples of commercial use include: generating recipes for a restaurant or food-service business, integrating Elio's output into a paid product, or selling AI-generated recipes.

12. Suspension and termination

We may suspend or terminate your access to the Service at any time if:

Where reasonably possible, we will give you notice and the opportunity to export your data first.

You may stop using the Service and delete your account at any time.

13. Changes to the Service and these Terms

14. Third-party stores and services

Your use of the Service through the Apple App Store or Google Play Store is also subject to those stores' own terms. If there's a conflict between those stores' terms and these Terms in respect of payment, refunds, or app distribution, those stores' terms prevail.

The Service uses third-party services, including Google Firebase, Google Gemini API, RevenueCat, Google Speech Services, and Apple's Speech framework. Their separate terms and privacy policies apply where relevant — see the Privacy Policy for the full list and links.

14.1 Apple-specific terms (iOS users)

You and we acknowledge that:

14.2 Google Play-specific terms (Android users)

Your use of the Service on Android is also subject to the Google Play Terms of Service. Where there is a conflict between Google's terms and ours regarding payment, billing, refunds, or distribution, Google's terms prevail.

15. Governing law

16. Dispute resolution (US users only)

Note: This section applies only to users located in the United States. For UK/EEA consumers, §15 governs.

16.1 Informal resolution first (notice of dispute required)

Before filing any formal dispute, you agree to send us a written Notice of Dispute by emailing support@eliochef.com with the subject "Notice of Dispute". The notice must include:

You agree to give us 30 days from the date we receive your notice to attempt to resolve the matter informally before initiating arbitration. We will give you the same notice and 30-day period before initiating arbitration against you.

Notices that do not include all of the elements above are not valid and will not start the 30-day clock.

16.2 Binding arbitration

If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, at your election, the American Arbitration Association under its Consumer Arbitration Rules), held in King County, Washington (or, at your election, by telephone or video conference, or in your home county if travel would impose hardship).

The arbitration will be governed by the Federal Arbitration Act (9 U.S.C. §1 et seq.).

Arbitration fees. We will pay all arbitration filing, administrative, and arbitrator fees that exceed what you would have paid to file the dispute in a court of competent jurisdiction. If the arbitrator finds that your claim was frivolous or brought for an improper purpose, the allocation of fees may be adjusted as the arbitrator decides.

Discovery and hearing. Discovery and hearing procedures will be governed by the JAMS or AAA rules selected, as supplemented by the arbitrator's discretion. Either party may request that the hearing be conducted by telephone or video conference.

16.3 Class action waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

16.4 Carve-outs

Nothing in §16 prevents either party from:

16.5 30-day opt-out right

You may opt out of §16 (Arbitration and class waiver) within 30 days of first accepting these Terms by emailing support@eliochef.com with the subject "Arbitration opt-out" and including your account email. Opting out does not affect any other part of these Terms.

16.6 Mass-arbitration protections

If 25 or more individual Notices of Dispute raising similar claims are sent to us within a 60-day period (or are coordinated by the same counsel or coordinated group), all such cases will be administered under the JAMS Mass Arbitration Procedures (or, where AAA was elected, the AAA Mass Arbitration Supplementary Rules) and any associated bellwether or batching procedures. Filing fees, arbitrator-compensation rules, and case-management timelines under those Mass Arbitration rules will apply, including any provisions that defer or coordinate filing fees pending an initial cohort of bellwether decisions. This §16.6 does not waive any individual claimant's right to proceed once their claim is selected or once the bellwether process concludes.

16.7 Severability

If §16.3 (Class action waiver) is found unenforceable, the rest of §16 (including the binding arbitration agreement) is severed and the dispute will be resolved in the courts identified in §15.

16.8 Survival

§16 survives termination of these Terms and termination of your account.

17. Miscellaneous

18. Contact

Email: support@eliochef.com Subject line: "Terms enquiry"

Studio Eyespy LLC 2754 NE 103rd St, Seattle, WA 98125, USA