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Delete your Elio account
You can permanently delete your Elio account and all the data associated with it at any time. There are two ways to do it.
Option 1 — Delete it in the app (immediate)
- Open the Elio app.
- Tap your profile icon (top-right) to open Account.
- Scroll to Delete account.
- Confirm, and re-enter your credentials when prompted.
Your account and data are deleted immediately and permanently — there is no recovery.
Option 2 — Request deletion by email
If you have already uninstalled the app, or can't sign in, email support@eliochef.com from the address on your Elio account with the subject "Delete my account". We'll verify it's you and complete the deletion within 30 days (usually much sooner).
What gets deleted
Deleting your account removes — from both our servers and your device:
- Your login / account (email, or Google / Apple sign-in).
- Your profile and household members, including their dietary requirements and allergies.
- Your pantry and inventory, saved recipes and ratings, meal plans, and shopping lists.
- Scanned and imported data — receipt scans and any forwarded grocery-order imports.
- Notification tokens and the other app preferences stored with your account.
What's kept, and for how long
Once deletion completes, nothing tied to your identity remains in our active systems. The only exceptions:
- Anonymous, aggregated analytics that are not linked to you or your account.
- Records we are legally required to keep — for example, minimal purchase or tax records for a paid subscription — retained only for as long as the law requires.
- Routine encrypted backups, which are purged on their normal rotation (within 30 days).
Cancelling a paid subscription
Deleting your Elio account does not cancel an active subscription — subscriptions are billed by Google Play or the Apple App Store, not by Elio. To stop billing, cancel the subscription in Google Play → Subscriptions or App Store → your name → Subscriptions before you delete your account.
Questions
Email support@eliochef.com and we'll help.
See also our Privacy Policy.